What is the promotion?
With the purchase of the LG G6, the customer will receive the following gift with purchase upon successful validation of their submission:
One (1) Google Home voice-activated speaker
What are the valid dates for this promotion?
The valid purchase must be made between Friday, March 17, 2017 and Sunday, May 7, 2017 referred to as the “Promotion Period”. The “Promotion Period” for Sprint customers is between Friday, March 17, 2017 through Thursday, May 11, 2017.
What is the deadline for my submission?
Submission must be successfully registered online on or before Monday, May 22, 2017 at 11:59:59 PM Eastern Time. The Submission deadline for Sprint customers is Sunday, May 7, 2017 at 11:59:50 PM.
What are considered as valid purchases for this promotion?
The LG G6 handset must be purchased as new at carrier stores and their authorized retailers, authorized national retailers* and authorized online dealers during the valid promotion period.
Can anyone register for this promotion?
- Best Buy
- U.S. Cellular
- Verizon Wireless
This offer is intended for participants in the United States, D.C., and Puerto Rico age 18 or older and must be a legal resident of the 50 United States, D.C., or Puerto Rico.
Do I qualify if I purchased a refurbished or used LG G6?
Unfortunately, this promotion is only available for new device purchases from authorized retailers of LG G6.
I purchased an LG device other than the LG G6. Do I qualify to redeem this promotion?
No. To be eligible for this promotion you must purchase an LG G6 between Friday, March 17, 2017 and Sunday, May 7, 2017 ("Promotion Period") at a participating retailer. The “Promotion Period” for Sprint customers is between Friday, March 17, 2017 through Thursday, May 11, 2017.
How many times can I apply for this promotion?
You are eligible to receive one (1) Google Home voice-activated speaker for each new LG G6 device purchased within the “Promotion Period”. Redemptions for multiple phones will need to be individually submitted with valid proof of purchase and device IMEI number for each. There is a maximum of five devices per submission session. If you purchased multiple devices through any Buy One Get One Free (“BOGO”) promotion you are only eligible to receive one (1) Google Home device per BOGO transaction. Decisions regarding eligibility to receive a Google Home in situations of combined offers are to be made in LG’s sole discretion, whose decision is final and binding.
How do I redeem this promotion?
To redeem, go to www.lgg6launchpromo.com
/redemption and complete the redemption process. You must provide a valid purchase receipt from an authorized retailer with proof of purchase made between Friday, March 17, 2017 and Sunday, May 7, 2017. For Sprint customers, a valid purchase receipt from an authorized retailer must show the purchase date within the “Promotion Period” between Friday, March 17, 2017 and Thursday, May 11, 2017. Make sure to include a picture of G6 box with IMEI number. Online submissions must be received by Monday, May 22, 2017 at 11:59:59 PM Eastern Time. The online submissions deadline for Sprint customers is Friday, May 26, 2017 at 11:59:59 PM.
What do I do if I can’t find my IMEI/MEID number?
IMEI/MEID number can be found on the product box, near the UPC code. Please note your IMEI # is 15 digits. Sprint customers should enter their MEID HEX # which is 14 digits.
What if I don’t have my UPC code or the product box?
IMEI number can also be found with the settings of the LG G6
The website won’t accept my IMEI number. An error message appears telling me that my IMEI number is invalid/ incorrect.
- Click “Settings” icon
- Press “General”
- Press “About Phone”
- Press “Status” IMEI/MEID# will be found here
The number was either entered incorrectly or the phone was purchased from a non-participating retailer. Please note your IMEI # is 15 digits. Sprint customers should enter their MEID HEX # which is 14 digits. Please do not include any spaces or dashes when inputting your information.
Can I redeem this promotion before I receive my phone (i.e. purchased online or during pre-order period)?
No. You must have the phone to be able to provide that device’s IMEI number during the submission process. All LG G6 devices that are returned within the carrier 14 day return window are not eligible for the promotion.
I lost the receipt to verify my purchase of the LG G6. If I can provide the IMEI number, can I still redeem this promotion?
No. Having a valid proof of purchase is required to participate in this promotion. No exceptions.
My submission was rejected and I’d like to resubmit. What is the deadline?
The deadline for resubmissions
for rejected entries is Friday, June 16, 2017 PM Eastern Time.
Do I need to pay taxes or shipping fees?
The participant is responsible for all federal, state, local and income taxes associated with receiving the speaker. LG will cover the cost of shipping fees.
Can I mail in a submission form?
No. Mail-in forms will not be accepted for this promotion.
I have not received the email confirming my redemption. What should I do?
I experienced issues with the website and was unable to submit. What should I do?
- Check your Spam folder for the confirmation email
Please try again before the Sunday, May 7, 2017 deadline. If you are a Sprint customer please try again before the Thursday, May 11, 2017 deadline. Upgrade or try a different browser if necessary (Chrome, Firefox, Explorer, Opera, etc.).
How do I know if my request was submitted successfully?
You will receive an email confirming that the request has been received and is being processed within 24 hours of submitting the request. Please note
: this is NOT a confirmation of approval.
Why did my submission get rejected? Can I resubmit again?
The submission was rejected for one or more of the following reasons:
- Missing receipt or the receipt was invalid for one or more of the following reasons:
- A non-participating retailer
- A purchase made outside of the “Promotion Period” (between Friday, March 17, 2017 and Sunday, May 7, 2017)
- The “Promotion Period” for Sprint customers is between Friday, March 17, 2017 through Thursday, May 11, 2017
- A different product other than the LG G6
- Illegible, or mechanically reproduced (i.e. Photoshopped to appear correct)
- Invalid or missing identification of the device’s IMEI number. The IMEI number can be found printed on the side of the box
- Mailing address or contact information was illegible or incorrect
The customer can resubmit with the original submission number and a valid
receipt and IMEI number at www.lgg6launchpromo.com
How do I know if I am approved?
You will receive an email confirming your approval status within 5-7 business days of submission confirmation.
How soon will I receive my Google Home voice-activated speaker?
Pending submission approval, please allow 4 - 6 weeks for the product to arrive. You will receive an e-mail confirmation once your speaker has shipped. You can check your status anytime on www.lgg6launchpromo.com
My family member/friend/spouse/etc. was approved before me, but purchased the phone after me.
Submissions are reviewed in the order that they were received. Please check your confirmation e-mail to see if your submission was rejected due to a missing back up document.
How will my package ship? USPS? UPS? FedEX?
All valid and approved customer submissions for the LG G6 Promotion will be shipped via FedEx.
What happens if I've received a defective Google Home voice-activated speaker? Can I return it to a carrier store location?
The speaker cannot be returned to retail stores, carriers, or to LG for monetary value. If the Earphones are delivered damaged and/or are not functioning properly LG will replace it free of charge, but reserves the right to do so based on credible proof of the damage/malfunction claim. Offer is valid while supplies last and quantities are limited. For warranty assistance please contact LG Electronics (LGEAI) Customer Support Services at 1-888-990-2628.
Does the Google Home voice-activated speaker come with a warranty?
The Google Home speaker comes with a one (1) year limited warranty. For warranty assistance please contact the Google Home Support team at 1-855-971-9121 or visit the Google Home warranty site at https://support.google.com/googlehome/answer/7072892?hl=en
I purchased the LG G6 for this promotion after the deadline. The salesperson never told me that I had to apply and that there was an expiration date.
LG is not responsible for any miscommunication regarding the details of this promotion.
For questions specific to the LG G6 -- device functionality, software, warranty, repairs, etc. -- or other LG products (TV, Home Appliances, etc.), please direct customers to LG’s Customer Service department:
How will you use and/or share my information?
Participation in this promotion sponsored by LG Electronics, Inc. is completely voluntary. In order to be a valid submission, you will need to provide the requested information listed on the form/submission page.
By participating in this promotion, you will be asked if you’d like to receive news and special offers from LG and its partners. If you agree, you will receive occasional promotional emails from LG. You can unsubscribe from these emails by using the provided unsubscribe link within the email.
Where can I find the terms and conditions for this promotion?
The full terms and conditions can be found at www.lgg6launchpromo.com
at the bottom of the page.